Client Praise

We consistently implement outcome-oriented methods for our clients who are thrilled with the RESULTS & IMPACT of our work. Here is what some of them have to say.

Clients Love Working With Us!

“Mind & Media has a strong team. It was great to work with them…

—Branch Chief
U.S. Census Bureau

Over the past five years, Mind & Media developed more than 100 elearning modules for Census to train listers, enumerators, and supervisors in advance of the 2020 census. Mind & Media provided instructional design support and produced software simulations, animations, and supporting training videos.

Mind & Media produced high quality products that exceeded Census’ expectations. They adhered to the schedule set by Census Bureau but were also agile when competing mission critical priorities forced schedule deviations. Of special mention, Mind & Media was very prompt in responding to time-sensitive requests and never failed to deliver.

Developing complex online training for mission-critical decennial operations was no small task. But Mind & Media delivered products that were of high quality, highly engaging, and effective for decennial field staff. I was extremely satisfied with Mind & Media’s work ethics and high standards of professionalism. Mind & Media has a strong team and it was a great pleasure with them.

“All in all, Mind & Media has spoiled us. Mind & Media ‘gets it’.

—Agent
Internal Revenue Service

From the beginning of our project, Mind & Media provided us with excellent product plans that helped set a level of discipline and comfort on our side—we had not seen product plans like this from other contractors we had worked with. Mind & Media also started from well-developed templates for all work done and this should be an industry standard if it isn’t already.

Mind & Media doesn’t have a boilerplate mentality. While other contractors would do the bare minimum to get through the project, Mind & Media went above and beyond. Customer service is very responsive and excellent. I especially liked that I got responses to emails and phone calls within two hours of sending them.

Mind & Media’s willingness to look for new creative solutions within a limited budget is what really sets them apart. We got what we wanted despite budget constraints. They used some internal talent for voice-over to save money and provided original artwork on a budget as well.

What I liked best of all about working with Mind & Media was the responsiveness and the creativity of those working on the project. Everyone on the project listened and heard us out and came up with very creative solutions.

All in all, Mind & Media has spoiled us. Mind & Media “gets it.”

“What I like best about working with Mind & Media is the people…

—Special Agent
Department of Defense 

My questions were answered promptly and professionally. I was impressed with the extranet they set up, which allowed me to log on anytime to see project status and follow ongoing discussion of production issues.
Midway through our very large project, a change of orders necessitated shifting what our end result would be. Mind & Media’s flexibility was much appreciated—the Project Manager, writers, and video team adapted quickly to our redefined needs.

Despite these changes, our final budget did not change. Mind & Media identified ways to adapt while staying within budget. They were conscientious about spending the government’s money wisely.

Mind & Media also educated us about industry best practices to ensure we got the best product possible. We knew we wanted video-based training, but I was not familiar with the intriguing “choose your own adventure” style that Mind & Media developed for us. What sold our agency on that format were the impressive statistics they showed us comparing comprehension and retention rates for interactive training vs. traditional passive training. Since the project launched, many users have commented on how much they learned from it compared to past training experiences.

From start to finish, my experience with Mind & Media was excellent.

Service-Specific Praise

Mind & Media was instrumental in the conceptualization and production of three fun and engaging videos to promote our USDA Team Nutrition Discover MyPlate: Nutrition Education for Kindergarten resources. Each unique video was designed and now resonates with its intended audience in mind—kindergarteners, teachers, and families. Mind & Media was amazing to work with, and the process felt very collaborative. I appreciated the open communication throughout the entire process. My team and I are extremely proud of how these videos turned out, and we would gladly work with Mind & Media again in the future!
—USDA Food & Nutrition Service, Child Nutrition Programs


Mind & Media did a great job showcasing and promoting USDA standardized recipes. They produced videos for 15 recipes, including multiple variations (English, Spanish, and audio described) to ensure our diverse target audience can prepare each recipe with ease. Our team loves how these videos look and feel – they are bright, engaging, and visually appealing. Not only do they look great, but they accurately convey the ingredients, recipe steps, serving sizes, and crediting information, making it easy for our audience to use them. Overall, Mind & Media helped us showcase how nutritious recipes can look tasty and be easy to prepare. Thanks Mind & Media!
—Program Analyst, USDA Food & Nutrition Service


I am super proud of this. When I watch it, I hear one message after another that speaks to our mission. Thank you so much for all your effort!

We were able to show the Cognitive Processing Therapy video to our trainers in a refresher train-the-trainer online workshop on Friday and it was really well received! There were many glowing comments about how much they liked it (one of my favorite comments was how we captured a range of emotions!)
—Veteran Affairs Client


I wanted to thank Chris and Jason and the rest of your team for a great experience yesterday in recording the audio for the APHL [Association of Public Health Laboratories] TB courses. I was very nervous about taking on such a task, but you and your staff were all very patient, encouraging and professional making it a wonderful experience to add to my professional life.  I look forward to seeing the finished product after your team works their magic.
—Interim Disease Control Division Director, State Hygienic Laboratory


I wanted to let your team know how quickly their work is going to be making an impact on both getting people jobs in Massachusetts and allowing agencies to have more qualified staff to provide services to their clients.

You put together a powerful film; the message of what it takes to live with wildlife came through brilliantly. The conservation education value of [SOS: Stories of Survival] is tremendous.
—Independent judge, International Wildlife Film Festival


Everyone here was so excited to hear about the filming experience earlier this week! You all did such a fabulous job not only of capturing what we want but also of putting everyone at ease and relating so beautifully with the children and staff everywhere we went. Thank you so much for the wonderful work you are doing. We can’t wait to see the results!!!
—Caliber, an ICF Consulting Company


The video was a great success at the meeting and the Committee has approved its release. Please have the required videos available for distribution as soon as possible.
—Executive Director, National HireVetsFirst Campaign


The new DVDs will be a great asset to officer recruiters. Great products like this keep us on the driving edge of updated knowledge, benefits, and features of the ARNG.
—Officer Procurement NCO, Army National Guard


I must admit feeling a tear almost welling up when I see the female hand pinning the 2LT bar on the epaulet. Add more of that and we’ll have to ask for an Oscar nomination. I’m very proud of your and your team’s work. The Mind & Media staff takes great care to finish their innovative products—and to maintain relationships with those who’ve played a role in their work. They’re great team players.
—Officer Accessions, National Guard Bureau


I just want to say thank you for the outstanding job you did on the video. Extremely professional the whole way. Thanks again for the great job you did.
—Ohio Army National Guard, Recruit Sustainment Program AO


We recognize it was a good team effort and the folks behind the scene made it possible.
—National Guard Bureau, Retention Branch Chief


I’ve really enjoyed watching the production video, and the whole project has set a new standard for transparency and outreach in the Bank. Thanks for everything, and let’s do this again real soon!
—World Bank


I would like to commend your staff for their exemplary support. The team’s attention to detail and responsiveness to our constrained schedule were pivotal to generating the video within 30 days.
—Project Engineer, SAIC

Over the past five years, Mind & Media developed more than 100 elearning modules for Census to train listers, enumerators, and supervisors in advance of the 2020 census. Mind & Media provided instructional design support and produced software simulations, animations, and supporting training videos.

Mind & Media produced high quality products that exceeded Census’ expectations. They adhered to the schedule set by Census Bureau but were also agile when competing mission critical priorities forced schedule deviations. Of special mention, Mind & Media was very prompt in responding to time-sensitive requests and never failed to deliver.

Developing complex online training for mission-critical decennial operations was no small task. But Mind & Media delivered products that were of high quality, highly engaging, and effective for decennial field staff. I was extremely satisfied with Mind & Media’s work ethics and high standards of professionalism. Mind & Media has a strong team and it was a great pleasure with them.
—Branch Chief, U.S. Census Bureau


I have been training at a Brazilian Jiu-jitsu dojo for the past few years. Usually, most people are too busy to engage in conversation, as most folks arrive with just enough time to spar and then they have to quickly get back home. After one particularly intense sparring round with another of the dojo students (in which he beat ‘the #**!’ out of me), he turned to me and remarked that ‘he had really enjoyed the video.’ I said, ‘What video?’ ‘The one on Cyber Safety…the one in which you’re the host,’ he replied. I smiled as he said, ‘I’ve had to sit through a lot of elearning in my career but that had to be the best elearning experience I’ve ever had…ALL elearning should be that good!’
—Cyveillance


I received a call just this morning about a group of refugees from Africa who are struggling with the [training material] in the old format. When I said that you all were finalizing the [material] in the new format with audio, they were thrilled!! They said that since English is not their first language, the audio is very key to their comprehension. I also have an agency that desperately needs more staff. So hopefully by June 30, over 100 people will be credentialed and placed in jobs.

Just wanted to share that perspective…these modules are going to quickly make an impact on many lives—thanks to your team.
—Project Manager, Massachusetts Council of Human Service Providers, Inc.


Just wanted to drop you a line and tell you how pleased I am with the team I’m working with! The prototype they produced in a day is right on! Thanks again for all your help (and patience) in getting us to this point of actually working
—Project Manager, Massachusetts Council of Human Service Providers, Inc.


I thought both courses were very well done. I think this will be easy to get through and informative.
—Deputy Director, ARA, Office of the Under Secretary of Defense, Property & Equipment Policy Office


I am very pleased. It has just the right amount of content for the audience we are trying to reach.
—Property Accountability Specialist, Office of the Secretary of Defense, Acquisitions, Technology & Logistics


Absolutely great training. This training and emphasis from senior leadership should really start to make a difference for our state.
—Army National Guard


Just wanted to say thanks for the outstanding training you delivered last week. I went to the LEAD training with high expectations. The training I participated in definitely met my expectations. The presenters were dynamic and well-prepared. The event was well-planned and organized. We, the students, were challenged to learn and participate…and given the tools to put LEAD to work on the ground across the ARNG. Good job, and thanks!
— North Dakota National Guard

Mind & Media is a very professional organization that “walks the walk and talks the talk” for their areas of expertise, which include training and marketing in both traditional and new media.

That new media expertise was very valuable to my project. I gained insider insight by working with Mind & Media, learning about nuances related to the technical side of online outreach (e.g., Monster and Google) that ensured the success of our outreach campaign.

I appreciated that Mind & Media showed that they cared about my needs by making sure that I understood “outreach” in the same way that Mind & Media understands “outreach.”

This education process and careful listening extends to all of their customer service, with which I am very satisfied. Mind & Media always responded right away to any questions and really listened to my comments and what was important to me. If I had a concern, they were very responsive and addressed it in a friendly and collaborative way. They ensured that the government’s money was spent wisely on areas that truly addressed our needs.

I enjoyed visiting their unique office environment with its décor of old communication devices amidst the high-tech new media equipment. The contrast illustrates their saying, “Good communication—only the tools have changed.”
—Program Manager, Workforce Analysis, AT&L Workforce & Career Management, Defense Acquisition University


Mind & Media’s teamwork, attitude, and approach were excellent. They made our needs their number one priority. I would definitely work with Mind & Media again.
—Program Manager, Kansas National Guard Resiliency Center


Mind & Media has, since day one, acted in a manner that makes me feel “we are in this together.” They think out of the box at all times and consider their vocation art, not work. I have come to see them in this light as well. One instance where the government’s money was well-spent was our interaction with Mind & Media.
—National Guard Bureau


Mind & Media did an excellent job of responding and adapting to our changing needs on [the Social Security Administration] project. When our client made last-minute project changes, Mind & Media was right with us every step of the way in accommodating those changes.
—McManis Associates


Good set-up and competent staff made for a great work environment. We’re very pleased with the final product. Will spread the word about Mind & Media around here at AED.
—Program Officer, Academy for Educational Development


In assisting with the Range Symposium, Mind & Media helped greatly in promoting TIPA’s and Ambassador William Hughes’ goal of expanded environmental information sharing between America and Panama. Your assistance also began the process of reducing much of the misinformation and fear surrounding unexploded ordnance on the bases in Panama.
—Panama Canal Treaty Implementation Plan Agency

Thanks again for an amazing job on my workshop presentation and handouts. Mind & Media has exceeded my expectations on the first round. Never before have I ever worked with any marketing/media company (and I have worked with lots, small and large, including Ogilvy and some of the big NY firms) that nailed it on the first draft. You should be extremely proud of the incredibly talented and insightful team you have. I cannot thank you enough, as I know this will elevate the quality and results of my workshop and increase business to the level I have been striving for.
—Principal, PI Midlantic Group Chairman, and Speaker, TEC International


Revising the Free and Reduced Price application was very difficult due to the constraints regarding the content of the document. We are very pleased with Mind & Media’s flexibility and timeliness.
—Child Nutrition Division, USDA’s Food and Nutrition Service


We just wanted to let you know that you did an amazing job and that your macros appear to have been flawless. Thanks for your hard work. We know how complicated and tedious it was.
—Program Analyst


[The RAISE Central site] looked and felt great. It’s engaging, not too overloaded with unnecessary information, and simple to understand. You’ve got the “seal of approval” from SMTC.
—Chief, Army National Guard, SMTC


We had a chance to review the CD and were very pleased with the product. It is very creative, interesting, and very well-made. Thank you for your great work.
—Program Officer, International Finance Corporation


The site launch was a success. Thanks so much for your expertise and professionalism. You are terrific.
—Economic Research Service, USDA

The “Corn Briefing Room” and database was a tremendous hit at the Data Users’ Conference in Chicago on Monday. People were obviously extremely impressed, and indicated that they could not have come up with a concept that fit their needs any better. Thanks to all of you for the terrific help that you provided [with the ERS Web 2000 site redesign].
—Economic Research Service, USDA


Great job! The whole [Web redesign and branding] project is moving well and you have a good sense of how to keep it going.
—Economic Research Service, USDA


The Digital Press marketing CD you made is great! Of course, we expected something great, but you delivered something that was 100% better than expected. The CD will really help us in our marketing efforts. You really understood what our needs were. Thank you, Mind & Media.
—Digital Press

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